Last Revised: March 18, 2013
(updated February 29, 2016 to reflect name change from "MongoLab" to "mLab")
ObjectLabs Corporation (henceforward "mLab", "we" or "us") understands that users care about their privacy and how their personal information is used and shared. As such, we at mLab have a firm commitment to the privacy and protection of our users.
Please also visit our Terms of Service which establishes the use, disclaimers and limitations of liability governing the users of our website. Capitalized terms that are not defined in this document have been defined in our Terms of Service.
ObjectLabs Corporation complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor.
We have further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Our guiding principles
- We only collect necessary information about you
- We do not share personally identifiable information except for obvious reasons
- We will not spam you
What information do we collect about you?
User-provided information— mLab only collects personally identifiable information that users have voluntarily provided to us. We only ask for information that's necessary for you to access, use and pay for our Service. This information may include, but is not limited to, names, email addresses, mailing addresses and credit card numbers. If you correspond with us by email, we may retain the content of your email messages and our responses so that we can provide you with better customer service. We also store information that you have indirectly provided to us via your Content and Application(s).
Log file information— Information is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain information that your web browser sends. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track averaged usersâ movements around the site and to gather demographic information about our user base as a whole.
What do we use your information for?
We use your personal information only to provide you with the expected features and functionality of the Service and respond to customer service requests. By providing mLab your email address you consent to our using the email address to send you critical Service notices, including any notices required by law, in lieu of communication by postal mail.
We may also use your email address to send you other messages, including company news, updates, related product or service information, etc. Out of respect for your privacy, you may choose to stop receiving these messages by following unsubscribe instructions included in these emails or you can email us at firstname.lastname@example.org.
When would we share your information?
We may store personal information in locations outside the direct control of mLab (e.g. on servers at hosting providers).
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if ObjectLabs Corporation is involved in a merger, acquisition, or sale of all or a portion of its assets (you would be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information),
- to any other third party with your prior consent to do so
If you invite another user to share your Application (e.g. by adding an additional account user), we will share the Application and associated Content with that user.
How can you access your information?
If your personally identifiable information changes, or if you no longer desire our Service, you may correct, update, amend or remove it by making the change on our member information page or by contacting us by email, telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
What tracking technologies do you utilize?
We use both session ID cookies and persistent cookies. Session cookies are required for most of the functionality of our web site and for web tools such as our administrative application. These cookies are used to implement application authentication, allowing us to implement secure access to your data. A session ID cookie expires when you close your browser.
A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies enable us to track and target the interests of our users and to improve our site. For security reasons, we do not use persistent cookies for application authentication.
If you reject cookies, you may still use our site, but your ability to use some key areas of our site, such as our administrative application tools, will be disabled.
How do we protect your information?
The security of your personal information is important to us. On those pages where our users can register for our service and/or log-in, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can email us at email@example.com.
What else should you know about?
Links to 3rd Party Sites
Blog / Support Forum
Our web site offers a publicly accessible blog and a community forum in the customer support section of our site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial. If you wish to update or delete your testimonial, you can contact us at email@example.com.
In the customer support area of our site, you can log in using sign-in services such as "Sign in Using Google". These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services of this nature give you the option to sync and share information with others within your network.
Social Media Widgets
Questions or comments?
660 York St Suite 101
San Francisco, CA 94110